The Help Desk was working with someone last week and they were wondering why couples were not responding to their email messages, particularly after they had made an inquiry from the company’s website.
We suggested that they check their email address and make sure it was not on an email blacklist.
A lot of Internet service providers use these lists and if your domain is on one of them any follow-up email you send will unlikely be delivered. Don’t think it can’t happen to you, it did to me last year!
Here’s the tool we recommend: http://mxtoolbox.com/blacklists.aspx
Another email tool you can use to confirm email message opens (i.e. did a bride/groom open your email) is Boomerang by Baydin.
It’s available for Gmail and Outlook. https://www.baydin.com